Conversations is a solution whose main objective is to generate Digital Engagement with customers. It is mainly aimed at companies that have segmented their customers, and …
PureSocial is a solution for digital channel services deployed in Amazon’s cloud, which allows the capabilities of Genesys PureCloud, Genesys PureConnect, and Genesys PureEngage to be …
When a customer interacts with a company through any channel, there is a dialogue; as in any conversation, there is a natural flow, as well as a …