WITH CXONE

Make the most of the capabilities of your Customer Engagement Technologies

 

We are the experts you need to advise you in the transition of your Contact Center technology to the cloud, in the automation of your customer services, and in obtaining maximum performance from your Customer Engagement products.

    Technology at the service of your business

    CXONE was created with the objective of helping companies in the development of their customer service strategy, and it does it from the knowledge of technologies and sectorial use cases.

    We translate the language of business into the language of technology, thus optimizing its use and ending the frustration generated by the gap between the two spaces. We accompany the client along the way from the understanding of the need and the requirement to the implementation of the model and the start-up.

    A partner with a proven track record

    For decades we have been helping companies get the most out of their Customer Experience platforms.

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    What endorses us

    Cxone Consulting is a consulting firm specialized in Customer Engagement technologies, founded by professionals with more than twenty years of experience in the Contact Center world, which advises companies in the selection of technological solutions and always based on business needs.
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    What we offer

    We are experts in customer relationship technologies and in the definition and design of sector-oriented customer service workflows. The Cxone Consulting SL team brings deep knowledge of technologies such as Genesys Cloud, Genesys Engage, Nice Cxone, Five9, Talkdesk, Sprinklr, Amazon Connect,…

    Develop the full potential of your CX technology.

    Our team of experts will accompany you throughout the process.

    An exceptional customer experience is always possible

    To help you achieve it, we accompany you in all stages of your transformation project: from the selection and implementation of the best technology to the definition of service models and the deployment of the best strategies to get the most out of your investment in technology.
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    Technology

    • Contact Center technology solutions.
    • Self-service technologies such as Voicebot, ChatBot and conversational Bots.
    • Omnichannel.
    • Technologies for Analytics, Quality Management (QM), and Workforce Engagement (WEM).
    • Product Scoring.

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    Care Model

    • Evaluation or definition of services and interaction flows.
    • Omnichannel and transition from voice channel to other channels.
    • Automation and virtual agents.
    • Strategies to improve the customer experience and to make the operation more efficient.

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    Management

    • Elaboration of RFI, RFP and technical validation of responses.
    • Accompaniment during implementation.
    • Project management.
    • Quality assurance of technical documentation and elaboration of test plans.
    • Follow-up of the transition to production.

    Improve your customer’s experience with us

     

    Fill out this form and we will contact you. We will provide you with all the information you need and we will advise you in choosing the solutions that best suit your company’s needs.

    If you prefer to contact us directly by phone, these are our contact details:
    CXONE Consulting
    Madrid
    +34 659 38 88 90