CXONE Consulting

An exceptional customer experience is always possible

OUR MISSION

CXONE was born with the objective of helping companies to develop their customer service strategy, betting on truly knowing their customers through meaningful interactions and creating stronger bonds with them, allowing brand enrichment.

ABOUT US

EXPERIENCE

We have over 25 years of experience in Contact Center technologies and the Customer Service universe

KNOW-HOW

We are experts in Contact Center technologies, Omni-channel service platforms, and in the definition of Sector-oriented Attention Models

GLOBAL VISION

Deep knowledge of the Customer Experience world, and the key players in Latin America. We are a vehicle for Spanish companies that need to expand their operations in those markets

WHAT WE DO

We provide professional advice in the whole value chain, from the evaluation and selection of technology to the definition of the service model based on business rules and management

TECHNOLOGY

- Product Scoring
- Architectures
- Systems integration
- Cloud and OnPremise

SERVICE MODEL

-Evaluation or definition of a service model
-KPIs of technology and business
-Market trends
-Sectoral approach

MANAGEMENT

-Development of RFI, RFP
-Follow-up in the implantation
-Test plans
-Follow-up to the production step

PARTNERS

VHT

VHT (VirtualHold Technology) is a North American company that offers high value business solutions aimed at obtaining accurate results, such as strengthening the omnichannel strategy (Navigator) or eliminating queuing times (VHT Callback).

Callware

Callware is a Spanish company founded in 2001 from a spin-off of Dialogic, an Intel subsidiary. The more than 30 professionals who are now part of Callware have more than 20 years of experience. First line partner in the Spanish market for communications solutions, Customer Engagement, and WFO.

Sixbell

Latin American company leader in integration and project development, representing world class brands such as Avaya, Genesys, Verint, Nuance, or Enghouse, and also manufactures software solutions for the Telco sector, 27 years of presence in the Latin American market, more than 250 clients in Latin America, and more than 300 professionals. Two I+D centres in the region (Santiago and Mexico)