An exceptional customer experience is always possible

OUR MISSION

CXONE was created with the objective of helping companies to develop their customer service strategy, and does so from the knowledge of technologies and trends that are developing in the European and American markets.

ABOUT US

EXPERIENCE

More than twenty-five years of experience in the world of Customer Service technologies.

KNOW-HOW

We are specialists in technologies for customer relations, contact centres, digital channels, self-service, virtual agents and cognitive engines, CRM, and in the definition of sector-oriented service models.

GLOBAL VISION

Deep knowledge of the Customer Experience world, and the key players in Latin America. We are a vehicle for Spanish companies that need to expand their operations in those markets

WHAT WE DO

We provide professional advice in the whole value chain, ffrom the evaluation and selection of technology to the definition of the service model based on business rules.

TECHNOLOGY

- Contact Center
- Digital Channels
- Voicebot and ChatBot
- Solutions using Artificial Intelligence
- CRM

SERVICE MODEL

- Evaluation or definition of service model
- Improved Sales, Acquisition, Retention, or Recovery
- improving the customer experience, defining the customer journey
- use of AI to make more efficient processes

PARTNERS

Sixbell

Sixbell is a leading Latin American company in technology integration and product development, and represents world class brands such as Avaya, Genesys, Verint, Alcatel, IBM, Google, Amazon, Microsoft, Twilio, Intelepeer, Nexmo Vonago or Nuance. Sixbell has 30 years of presence in the LATAM market, and offers its products and services from its headquarters in Chile, Peru, Colombia, Mexico, El Salvador, and Brazil. It serves more than 250 clients in Latin America, and its team is composed of more than 400 professionals. The product development is led from its two I + D + I centers (Bogotá and Santiago de Chile), and works in two main lines: product line for the TELCO sector, and product line for Customer Service technologies.

REFERENCES

LAST FROM OUR BLOG

Sixbell introduces Conversations, the solution that improves customer experience

Conversations is a solution whose main objective is to generate Digital Engagement with customers. It is mainly aimed at companies that have segmented their customers, and that have personal …

Sixbell introduces PureSocial

PureSocial is a solution for digital channel services deployed in Amazon’s cloud, which allows the capabilities of Genesys PureCloud, Genesys PureConnect, and Genesys PureEngage to be enriched with new …

Designing Customer Experience with VHT Navigator

When a customer interacts with a company through any channel, there is a dialogue; as in any conversation, there is a natural flow, as well as a beginning and an …

Sixbell has its anual event Contact Day

Sixbell will be re-editing his Contact Day on April 24th and 26th in Lima and Santiago de Chile respectively. The event will revolve around Omnicanality and Artificial Intelligence, covering the …

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CXONE Consulting
Madrid
+34 659 38 88 90